The Bridal Blue Returns Policy does not exclude or replace your rights given under the Australian Consumer Law and regulations.
Change of Mind
As headpieces are either made to order or custom made, a refund or exchange for change of mind is not available.
Refunds and Consumer Guarantees
If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law. These rights are not impacted by the change of mind policy or limited by a defined timeframe. However the Australian Consumer Law does recognise that the relevant time period may vary by product (or service) depending on the nature of the goods (or service), the price paid and any representations made about the goods (or service).
Where you believe an item is faulty, it may be necessary for us to send your goods to the manufacturer or their service agent for it to be assessed within a reasonable period of time. If there is a major failure with the item, you may choose a refund, exchange or repair. If the failure is minor, we will repair the item (or, at our discretion, we may replace the item) within a reasonable time.
Where an item is damaged through misuse or abnormal use, Bridal Blue cannot provide a refund, exchange or repair, whether the fault is identified by Bridal Blue, the manufacturer or their service agent.
Bridal Blue will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.
Once your return is received and inspected, Bridal Blue will send you an email to notify you that your returned item has been received. Bridal Blue will also notify you of the status of your refund. Refunds will be given as a credit applied automatically to your credit card or original method of payment.
Bridal Blue also offers a 12 month manufacturer's warranty on all items. If the product fails within 12 months of your purchase due to a manufacturing fault, we will repair or replace the item with an identical product.
Shipping of Returns
To return your product, you should mail your product to PO Box 599, Castle Hill, 1765 New South Wales, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.